I’ve run my own websites for years and I’m fairly familiar with the Cpanel. Recently, I became a reseller to manage a client’s webpage, so I’m new at the reselling. One problem I have encountered that has me bothered is that the client has unintentionaly blocked themselves from their website when they were logging into a secured directory with the wrong password. However, when this happens they also get blocked from my site which is on the same shared server and cannot access the support area to generate a ticket. I’m using whmcs which came with the reseller package and would like to continue using it. But, I also want the client and anyone else I obtain to still be able to access the support area without having to call me on the phone. The only solution I have been able to come up with is to purchase a seperate hosting package and setup the support ticket and my hosting info on it on a different server. My question is can I run the reseller package from a seperate server?

Michael